RELX Infinity Starter Kit + Pods

Orders placed Monday through Friday will be processed within 24 hours. You will receive a tracking number once your order has been shipped.

Changes to shipping details can be made before the item is sent out. After the item has been dispatched, please utilize the tracking page to request any redirections. If you need any assistance, please contact us right away.

For the majority of regions, delivery usually takes 2-5 business days. However, remote areas may require an extra 2-3 days. If you need more accurate timings, don’t hesitate to contact us.

In addition to the outer packaging, our products come with the inner packaging. If the parcel’s packaging is broken, please open the package to check if the product is also broken. If the product packaging is not damaged, you can still use it. However, if the product is damaged, please take a video and contact our customer service at [email protected] within 48 hours. Our customer service staff will reply to your email within 24 hours (working days).

In general, products are restocked within a week. If you have specific products in mind, our support team can assist you in reserving them once they are restocked.

To purchase nicotine vape products, you are required to have a prescription. Please visit the Nicotine Prescription Application for a quick approval process, which will ensure smooth and hassle-free future orders.

RELX devices and RELX pods are covered by a one-year limited warranty starting from the date of manufacture or purchase. If a replacement device or pod is provided, it will be covered for the remaining duration of the original warranty period.

RELX only warrants the device and pod against defects in materials and workmanship that arise under normal conditions and use.